Microsoft Dynamics 365 Inhouse
(1 Day) £985
About this Course
Infinity IT Learning's one-day Microsoft Dynamics 365 course is designed to provide participants with a focused and practical understanding of the platform's core functionalities. Through interactive, real-world exercises, attendees will learn to streamline business processes, improve customer engagement, and enhance data-driven decision-making. This course is ideal for business professionals looking to quickly master essential Dynamics 365 tools for their organisation.
Module 1: Introduction to Dynamics 365 In this module, participants will be introduced to the core components and capabilities of Microsoft Dynamics 365. They will explore the platform's key features, including Customer Engagement (CE) and Finance & Operations (F&O), and understand how to navigate and customise the interface. By the end, attendees will have a foundational knowledge of how Dynamics 365 supports various business operations.
Module 2: Managing Customer Relationships This module focuses on leveraging Dynamics 365 for Customer Relationship Management (CRM). Participants will learn to manage customer data, track interactions, and create automated workflows to streamline sales and service processes. By mastering these tools, attendees will enhance customer engagement and improve the overall customer experience.
Module 3: Optimising Business Operations In the final module, participants will explore the operational capabilities of Dynamics 365, focusing on automating key business processes like finance, supply chain, and project management. Attendees will learn how to use the platform's analytics and reporting features to drive data-driven decisions. By the end of the module, participants will be able to optimise their organisation’s workflows for greater efficiency and productivity.
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