Microsoft Dynamics Course Inhouse

Microsoft Dynamics Course Course Ratings

"The Microsoft Dynamics course from Infinity IT Learning was comprehensive and well-structured, giving me the confidence to manage Dynamics 365 in real-world scenarios."

Phillip Tata Steel

Microsoft Dynamics 365 Inhouse

About this Course

Infinity IT Learning's one-day Microsoft Dynamics 365 course is designed to provide participants with a focused and practical understanding of the platform's core functionalities. Through interactive, real-world exercises, attendees will learn to streamline business processes, improve customer engagement, and enhance data-driven decision-making. This course is ideal for business professionals looking to quickly master essential Dynamics 365 tools for their organisation.

Module 1: Introduction to Dynamics 365 In this module, participants will be introduced to the core components and capabilities of Microsoft Dynamics 365. They will explore the platform's key features, including Customer Engagement (CE) and Finance & Operations (F&O), and understand how to navigate and customise the interface. By the end, attendees will have a foundational knowledge of how Dynamics 365 supports various business operations.

Module 2: Managing Customer Relationships This module focuses on using Dynamics 365 for Customer Relationship Management (CRM). Participants will learn to manage customer data, track interactions, and create automated workflows to streamline sales and service processes. By mastering these tools, attendees will enhance customer engagement and improve the overall customer experience.

Module 3: Optimising Business Operations In the final module, participants will explore the operational capabilities of Dynamics 365, focusing on automating key business processes like finance, supply chain, and project management. Attendees will learn how to use the platform's analytics and reporting features to drive data-driven decisions. By the end of the module, participants will be able to optimise their organisation’s workflows for greater efficiency and productivity.

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Microsoft Dynamics Course Inhouse
Microsoft Dynamics Course IT Courses Inhouse

Course Ratings

"The hands-on approach and expert instruction made this course incredibly valuable, providing practical skills that I could apply immediately in my business operations."

Julie NHS Wales

Microsoft Dynamics CRM Inhouse

About this Course

Infinity IT Learning's one-day Microsoft Dynamics CRM course provides a comprehensive introduction to managing customer relationships using the Dynamics 365 CRM platform. Through practical exercises, participants will learn how to improve sales, marketing, and service operations by effectively managing customer data and automating workflows. This course is perfect for professionals seeking to enhance customer engagement and drive business growth through Dynamics CRM.

Module 1: CRM Fundamentals This module introduces participants to the key functionalities of Microsoft Dynamics CRM, including its user interface and primary components. Attendees will learn how to manage customer records, track interactions, and navigate the system’s core tools. By the end, participants will have a solid understanding of how Dynamics CRM supports customer relationship management.

Module 2: Sales and Marketing Automation In this module, participants will explore how to streamline sales and marketing processes using Dynamics CRM. They will learn to automate lead generation, manage opportunities, and create personalised marketing campaigns. By applying these skills, attendees will improve sales efficiency and drive targeted marketing efforts.

Module 3: Service and Support Management This module focuses on using Dynamics CRM to enhance customer service operations. Participants will learn how to manage service cases, track customer feedback, and set up automated support workflows. By the end, attendees will be equipped to deliver better customer service and resolve issues more efficiently.

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IT Training Inhouse

Who is this course for?

This in-house Microsoft Dynamics CRM course is ideal for business professionals, sales teams, and customer service representatives looking to streamline their processes and enhance customer interactions. It is designed for those who want to use CRM technology to improve sales, marketing, and service workflows while driving customer satisfaction. Whether you're new to Dynamics CRM or looking to deepen your skills, this course equips participants with the knowledge to manage customer data and optimise business operations effectively..



Microsoft Dynamics Course Inhouse Learning

Train Up To Fifteen Employees at One Time

Enhance team productivity by training up to fifteen staff members simultaneously, ensuring everyone is on the same page with the latest IT skills.

Microsoft Dynamics Course Inhouse Learning

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Forget the hassle of travel—bring the training to your workplace, making it easy for multiple employees to attend without disrupting their schedules.

Microsoft Dynamics Course Inhouse Learning

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Receive tailored training that’s designed to meet the unique needs of your business, helping your team tackle specific challenges and drive success.

Microsoft Dynamics Course Inhouse Advanced IT Training

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Our inhouse programmes are easy to arrange and can be tailored to meet more specific learning needs. Training can be run from your own premises or we will help you select a suitable venue offsite. Our existing IT courses can be customised to meet your organisation requirements. With all our courses there are no hidden cost, the price you see is the price you pay.

With Infinity IT Learning’s in-house training, your team can gain the essential IT skills they need without the inconvenience of off-site sessions. Our expert-led courses are designed to fit your business, maximising participation and providing customised solutions that boost productivity and performance. Let us bring the training to you, ensuring your entire team is equipped for success.

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